- [Company Overview]
What is TANABE Compressor Co., Ltd.? -
ANSWER
We are a group company of Tanabe Pneumatic Machinery Co., Ltd. We undertake the sales of parts and maintenance service of products designed, manufactured, and sold by Tanabe Pneumatic Machinery Co., Ltd.
- [Company Overview]
What is your company’s philosophy? -
ANSWER
We offer an environment in which TANABE products can be used safely for years to come in consideration of our customers’ interests and with an understanding of their needs, under the slogan of “becoming a company that can provide our customers with impressive service”.
- [Company Overview]
How many staff do you employ? -
ANSWER
There are about 25 employees working in the sales and management of parts and about 20 staff involved in maintenance service.
- [Sales]
I would like to purchase parts. What should I do? -
ANSWER
One of the staff members in charge will contact you quickly if you submit your enquiry via the “Contact Us” page on our website. We also accept enquiries by telephone, so please feel free to contact your local area office.
- [Sales]
Do you keep parts in stock? -
ANSWER
We have a large stock of main parts and consumables of our major models. Normally, for parts that have a lower frequency for replacement, we make arrangements after orders are received.
If you have any questions, please feel free to contact your local area office.
- [Sales]
I would like to purchase a compressor. What should I do? -
ANSWER
We do not sell compressors. We are sorry for the inconvenience, but we request that you contact TANABE Pneumatic Machinery Co., Ltd. Please feel free to contact us as we also can act as an intermediary.
- [Maintenance]
I would like to request the maintenance and inspection of a compressor. What should I do? -
ANSWER
One of the staff members in charge will contact you quickly if you submit your enquiry via the “Contact Us” page on our website. We also accept enquiries by telephone, so please feel free to contact your local area office.
- [Maintenance]
I would like to request an urgent assessment and repair because the compressor is not working correctly. What should I do? -
ANSWER
One of the staff members in charge will contact you quickly if you submit your enquiry via the “Contact Us” page on our website. We also accept enquiries by telephone, so please feel free to contact your local area office.
We will contact you as quickly and in as short a time as possible, depending on the schedule of the maintenance service staff.
- [Maintenance]
Do you offer parts for rent? -
ANSWER
We are sorry, but we do not rent out parts, in principle.
- [Maintenance]
At what pace should we conduct maintenance and inspections on the compressor? -
ANSWER
The User Manual contains basic information related to the compressor. This will be provided to you when the compressor is delivered, so please refer to it as needed.
There are many cases in which daily inspections by customers can prevent machine malfunctions in advance. If you have any questions, please feel free to contact us.
- [Other]
How long is the delivery period for compressor parts for which the High Pressure Gas Safety Act is applicable? -
ANSWER
Parts with a design pressure of 5.0 MPa or higher must undergo a certification test, so the delivery period is longer than regular parts. We do not have parts that have passed the certification test in stock because of the period of validity. If you have any questions, please feel free to contact us.
- [Other]
Are blueprints available for purchase? -
ANSWER
We do not sell blueprints, but user manuals are available for purchase. Please feel free to contact us.
- [Other]
Do you sell parts and offer maintenance services for products other than those of your company? -
ANSWER
We are able to handle only products designed, manufactured, and sold by TANABE Pneumatic Machinery Co., Ltd., in principle. Thank you for your understanding.
